We asked our clients to describe us using one word.   These were the most popular.  Fast - Friendly - Trustworthy - Honest - Approachable - Caring - Strategic 

Who are True MSP

 
Tim Rookes and Neil Shaw are the co-founders and head up the business, working as consultants and account managers. With over 40 years experience between them they're ideally placed to help SME's with all aspects of their business technology.  
 
Their vision was to create an MSP which truly worked with the client, tailoring services to their requirements. 
 
To acheive this, their team is built from dedicated individuals who all share Tim and Neil's passion for solving problems and delivering the best possible customer experience. Each team member is encouraged to explore their own interests, whether that be cyber security, infrastructure or any of the many branches of IT.  
 
 
 
 
 
 
Part of our success is due to moving away from typical 1st to 3rd line support, operating a business model where the client is put through the right person on their first contact. 
 
This means faster resolutions for the client and less time away from their daily tasks waiting for an issue to be escalated. In many cases clients moving to us have seen their outsourced IT costs becoming cost neutral, due to the time saved and the extra productivity this system creates.  
 
Our offices are open to anyone who wishes to visit and meet the team. Putting a face to the name is the first step to creating a great, long lasting, working relationship.  
 
True MSP is dedicated to helping it's clients grow and prosper by providing outstanding IT solutions backed by amazing customer service.  
Curious to see our office and hear why we're different to other IT companies? 

Where are we based? 

True HQ is located in Castle Donington, a few minutes from the A50 and J24 of the M1. This location provides excellent transport links to the midlands and wider UK. 
 
We're only a few minutes away from many of our clients and for those further afield we're not wasting time getting out of a busy city centre.  
 
We've also got a huge carpark so there's no worry about finding a space when you visit for training, demo's or just for a coffee.  
Thinking of working with us?  
 
Please complete the form below or give us a call on 01332 948600 

Get In Touch 

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